Pixel users are facing an unpleasant situation as they are struggling to unlock their phones after the September update. Reports from owners of the Pixel 10 Pro XL, Pixel 8a, and Pixel 8 Pro suggest that the latest update can cause frustrating lock screen glitches.

The frustrating situation comes after Google’s latest Pixel software update, which was supposed to improve the user experience with security enhancements, but many Pixel owners are reporting a lock screen bug that can prevent them from unlocking their phones.

The issue has been reported on multiple Pixel models and appears to affect both PIN and pattern authentication, though there’s currently no indication that every device running the September update is affected. The reported issue occurs when users try to unlock their phones after installing the September Pixel Drop.

One Pixel 10 Pro XL user said the pattern lock screen reset before they could even connect the second dot. In other words, the phone with an incomplete pattern looks like the unlock attempt has already finished. Another Pixel 10 Pro XL owner reported experiencing similar behavior but was able to restore access by performing a hard restart using the power and volume down buttons.

For another affected user, however, restarting did not resolve the issue. The owner eventually had to factory reset the phone, which can erase locally stored data that hasn’t been backed up.

PIN users are also affected.

The problem does not appear to be limited to pattern locks. A Pixel 8a owner reported receiving an “error” message immediately after entering the first digit. A Pixel 8 Pro owner also described experiencing a similar issue.

Normally, Android requires a complete PIN or valid pattern before it can determine whether an unlock attempt is successful or unsuccessful. If the device is rejecting an incomplete entry, the behavior indicates that the lock screen is processing user input prematurely.

This can be particularly problematic because repeated failed authentication attempts can trigger a temporary lockout, forcing users to wait before trying again.

List of affected phones

Based on user reports circulating so far, several generations of Pixel smartphones have had complaints.

• Pixel 10 Pro XL
• Pixel 8a
• Pixel 8 Pro
• Pixel 6 series
• Pixel 7 series
• Pixel 9 series
• Pixel 10 series

However, the problems reported are not necessarily the same on every model. Lock screen complaints include PINs and patterns, while other users have reported mainly performance issues.

The lock screen issue isn’t the only concern after the September Pixel drop. Some Pixel owners have reported that their phones have become noticeably slower or slower after installing the update. These complaints have reportedly appeared on devices from the Pixel 6 to the Pixel 10 generation.

This means there appear to be two distinct types of complaints: authentication issues that affect some users and broader performance complaints reported over several Pixel generations.

Google’s official PixelCommunity support is providing assistance to affected users. So far, reports have not claimed that the September update makes the phones inaccessible. Instead they point to potentially serious software bugs affecting a subset of users.

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